Job Opportunity – Client Intake Manager ( Wildfire )

Job Title: Client Intake Manager

Reports To: Director of Disaster Response and Intake

FLSA Status: Non-Exempt

Job Location: Bellflower/Hybrid

WHO YOU ARE

You're someone who people can rely on and you're always there when they need a helping hand. You're looking for a new position where you can make a difference in your life, the lives of others, and the world. In return, you seek an organization that appreciates your individuality and supports you as a member of a diverse and talented team.

WHO WE ARE

Habitat for Humanity of Greater Los Angeles has been an active affiliate of Habitat for Humanity International for more than 30 years. By building and preserving affordable housing through new construction, renovations, and home repairs, Habitat LA is transforming communities throughout Los Angeles County. Through access to affordable loans, housing counseling, down-payment assistance, skilled construction training, financial education, and volunteer opportunities the organization has strengthened families, helped stabilize communities, and fostered economic vitality in the region. On average, the affiliate builds and renovates 100 homes in the Los Angeles region each year, ranking it among the largest affiliates nationwide.

GENERAL DESCRIPTION

The Client Services Intake Manager leads a team of Intake Coordinators, making sure applicants are treated with care, screened properly, and connected to the right services. This role also helps guide our disaster response by managing intake during emergencies, working with other departments, and making sure urgent needs are handled quickly.

SUMMARY OF ESSENTIAL FUNCTIONS

  • Supervise and support a team of Intake Coordinators, volunteers, and or interns. Provide training, coaching, and performance management to ensure consistent service delivery. Maintain a culture of empathy, accountability, and trauma-informed care.
  • Design and implement workflows for program intake. Serve as the primary coordination point between the intake team and internal collaborative partners related to program implementation. Represent intake services in interdepartmental meetings and planning sessions.
  • Work closely with Program Managers on the Community Development team to ensure smooth handoffs and aligned service delivery.
  • Oversee data collection and accuracy within Salesforce/Home Keeper or related systems. Produce regular reports for internal leadership and funders on intake trends and cash flow. Identify opportunities for process improvements based on data and feedback.

SUMMARY OF JOB QUALIFICATIONS

  • Must be able to successfully pass a drug test, background check, authorization, and a driving record check.
  • Must have access to reliable transportation to perform job duties, a valid CA Driver’s License, and meet the state-required amount of personal automobile liability insurance.
  • Proven ability to manage and support teams, including staff and volunteers.
  • Ability to communicate effectively with staff, partners, and program participants.
  • Ability to collaborate with internal teams to ensure seamless service delivery.
  • Familiarity with managing services and coordinating teams during emergencies or high-pressure situations (preferred but not required).
  • Experience overseeing data entry, accuracy, and reporting in systems like Salesforce or Home Keeper (preferred but not required).
  • Ability to analyze data and identify opportunities for improvement.
  • Strong ability to manage multiple priorities, meet deadlines, and streamline processes.
  • Understanding of intake processes and community resource navigation, especially in housing, disaster relief, or related sectors.

BENEFITS: WE TAKE CARE OF OUR EMPLOYEES

Habitat La jobs come with great benefits, including but not limited to:
  • Healthcare (Medical, Dental & Vision)
  • Critical Illness and AD&D insurance
  • Flexible Spending Account
  • 100% employer-paid Life Insurance for all employees
  • Very generous 401(K) retirement plan
  • Paid Time Off (PTO) and Vacation
  • Sick Leave Available
  • 12 Paid Holidays
  • Bereavement, Jury Duty, and Voting hours available
  • Employee discounts on items sold in our ReStores
  • Exclusive discounts to amusement parks, entertainment & more
  • Maternity and Parental Leave
  • Employee Assistance, Mental Health, and Counseling Sessions
  • We often promote from within our organization
  • Pet Insurance
  • Free employee parking

COMPENSATION

Pay Range: $26.44 - $31.25

Exact offers will be determined based on job-related knowledge, skills, and experience.

From versatile health perks to new career opportunities, check us out at: www.habitatla.org to learn more about our organization and the great work we do!

Habitat for Humanity is an Equal Opportunity Employer. We strongly encourage individuals from diverse backgrounds, including low-income communities, veterans, and formerly incarcerated individuals, to apply. We are committed to creating an inclusive work environment where all qualified candidates are considered, and we value the unique perspectives and experiences that each individual brings.

INSTRUCTIONS TO APPLY

If you’re interested in the position, please send your resume to recruiting@habitatla.org . If you meet the qualifications, our HR team will contact you to arrange an interview.

If you require accommodation due to a disability to complete this application, please email recruiting@habitatla.org