Job Opportunity – Client Intake Coordinator ( Wildfire )

Job Title: Client Intake Coordinator

Reports To: Director of Disaster Response and Intake

FLSA Status: Non-Exempt

Job Location: Belfllower/Hybrid

WHO YOU ARE

You're someone who people can rely on and you're always there when they need a helping hand. You're looking for a new position where you can make a difference in your life, the lives of others, and the world. In return, you seek an organization that appreciates your individuality and supports you as a member of a diverse and talented team.

WHO WE ARE

Habitat for Humanity of Greater Los Angeles has been an active affiliate of Habitat for Humanity International for more than 30 years. By building and preserving affordable housing through new construction, renovations, and home repairs, Habitat LA is transforming communities throughout Los Angeles County. Through access to affordable loans, housing counseling, down-payment assistance, skilled construction training, financial education, and volunteer opportunities the organization has strengthened families, helped stabilize communities, and fostered economic vitality in the region. On average, the affiliate builds and renovates 100 homes in the Los Angeles region each year, ranking it among the largest affiliates nationwide.

GENERAL DESCRIPTION

The Intake Coordinator is the first point of contact for people seeking help. They screen applicants, gather necessary personal information, and answer questions or concerns. To succeed in this role, strong attention to detail, organization, people skills, and excellent customer service are essential. This position is key to our disaster response, helping manage urgent requests for support.

SUMMARY OF ESSENTIAL FUNCTIONS

  • Screen interested applicants, determine service needs (Mortgage Assistance, Home Repair, Homeownership, Disaster Relief, etc.), and provide information and referral 30 assistance to appropriate agencies and community programs to assist non-eligible individuals.
  • Support disaster response intake by gathering, documenting, and tracking urgent requests related to natural disasters (e.g., wildfires, floods), ensuring timely handoff to the appropriate internal team, such as Home Preservation or Case Management.
  • Collect eligibility documentation from prospective participants and provide timely feedback to participants seeking grant information via email or phone.
  • Participate in regular meetings, trainings, and accept the responsibility for aiding the development of positive team relationships.

SUMMARY OF JOB QUALIFICATIONS

  • Must be able to successfully pass a drug test, background check, authorization, and a driving record check.
  • Must have access to reliable transportation to perform job duties, a valid CA Driver’s License, and meet the state-required amount of personal automobile liability insurance.
  • Ability to communicate clearly and compassionately with individuals in need, often during stressful situations.
  • Demonstrated commitment to providing high-quality service and support to diverse populations.
  • Capable of managing multiple tasks, tracking applicant data, and ensuring timely follow-up.
  • Proficient in written and verbal communication, especially in responding to emails and phone inquiries.
  • Comfortable handling urgent requests and high-stakes situations, particularly in disaster response scenarios.
  • Ability to use common office software (e.g., email, databases, spreadsheets) to track and manage applicant information.

BENEFITS: WE TAKE CARE OF OUR EMPLOYEES

Habitat La jobs come with great benefits including but not limited to:

  • Healthcare (Medical, Dental & Vision).
  • Critical Illness and AD&D insurance.
  • Flexible Spending Account.
  • 100% employer paid Life Insurance for all employees.
  • Very generous 401(K) retirement plan.
  • Paid Time Off (PTO) and Vacation.
  • Sick Leave Available.
  • 12 Paid Holidays.
  • Bereavement, Jury Duty, and Voting hours available.
  • Employee discounts on items sold in our ReStores.
  • Exclusive discounts to amusement parks, entertainment & more.
  • Maternity and Parental Leave.
  • Employee Assistance, Mental Health, and Counseling Sessions.
  • We often promote from within our organization.
  • Pet Insurance.
  • Free employee parking.

COMPENSATION

Pay Range: $ 22.00/hr. - $25.00/hr.

Exact offers will be determined based on job-related knowledge, skills, and experience.

From versatile health perks to new career opportunities, check us out at: www.habitatla.org to learn more about our organization and the great work we do!

Habitat for Humanity is an Equal Opportunity Employer. We strongly encourage individuals from diverse backgrounds, including low-income communities, veterans, and formerly incarcerated individuals, to apply. We are committed to creating an inclusive work environment where all qualified candidates are considered, and we value the unique perspectives and experiences that each individual brings.

INSTRUCTIONS TO APPLY

If you’re interested in the position, please send your resume to recruiting@habitatla.org . If you meet the qualifications, our HR team will contact you to arrange an interview.

If you require accommodation due to a disability to complete this application, please email recruiting@habitatla.org